FAQ

Check out our Frequently Asked Questions to learn everything you need to know!

Most frequent questions and answers

All Petpal products are strictly screened by a professional team. Products are purchased through formal channels, comply with relevant regulations, and are subject to testing by professional institutions.

product safety

All products are subjected to pathogen evaluation before release and shipment. No product is released for shipment until all tests for safety and quality are confirmed to be favorable.

payment

You can pay for your order through PayPal or card transfers.

shipping

Petpal uses SF Express to ship your products by default.
If you have other requirements, you can leave a message in the lower right corner of the page.
We will decide whether we can meet your requirements according to the actual situation.

how to become a vip member

A single order over ￥1000 will be automatically recorded as VIP. And your VIP discount will take effect from the next order.
VIP discount can be combined with the opening discount.

If you need additional help, you can inquire through customer service in the lower right corner of the page.